WORKFLOW · MEDICAL AESTHETICS
Treatment packages and patient vouchers
Sell packages, mint patient entitlements, display them in the wallet, and redeem them through authorized clinic workflows.
THE OUTCOME
Make prepaid value understandable to the patient and auditable for the clinic.
WORKFLOW
From clinic setup to measurable patient action
- 01
Build
Combine eligible treatments or products into a clinic-defined package.
- 02
Sell
Complete patient web, mobile, or clinic-assisted checkout.
- 03
Issue
Mint the corresponding wallet vouchers after confirmed payment.
- 04
Redeem
Use an audited staff or POS workflow and handle reversals deliberately.
PRODUCT
What the workflow can use
- Package catalog
- Patient checkout
- Voucher wallet
- Audited redemption
- Refund reversal
- Category browsing
MEASUREMENT
Measure the behavior, not the software activity
Choose a baseline and reporting window before launch. Useful measures for this workflow include:
- Package sales
- Outstanding vouchers
- Time to first use
- Completion rate
- Refund rate
These are recommended measures, not claimed outcomes. Loyalty Flow does not invent retention or revenue lifts.
BUYER QUESTIONS
Questions worth answering before a demo
Does buying a package book an appointment?
No. Purchase and scheduling are separate; the clinic's scheduler remains the appointment authority.
What happens after a refund?
The order and entitlement reversal should be handled together so the wallet and financial record remain aligned.