Why generic loyalty platforms miss it.
5–15% of gross looks small until you map it against a solo injector's net. It's the difference between booking a CME conference and skipping one. And the cut scales with your success — run a great month and the platform's slice grows right alongside it. The flat-fee model isn't a marketing line — it's the only model that makes sense at your scale.
Every minute you spend in an admin is a minute you're not injecting, replying to a patient, or actually living. Platforms designed for ops teams don't respect that constraint. If the software wants a workflow diagram, that diagram gets built at 9pm after your last patient. A solo program has to be a checklist, not a project.
Your members hear from you on Sunday at 7pm when you're between sessions. The platform has to be drop-from-anywhere, not just drop-from-the-clinic-desktop. If sending an offer means sitting down at the clinic computer after close, it won't happen weekly — and a loyalty program you only touch monthly is just a points balance going stale.
Existing features, re-pointed at your problem.
Title, image, treatment, window, inventory cap. Push to all members. Send it from the couch on Sunday night, redeem Tuesday. There's no campaign builder to learn and no approval chain, because the approver is you. The member-only window and live spot counter do the urgency work so you don't have to write clever copy. The same drops module Prosper Health uses to close mid-week.
When there's one chair, a slow Tuesday isn't a scheduling blip — it's fixed cost burning with nobody in the room, and no second injector to average it out. We wrote up what the mid-week gap looks like from inside a practice, and why a weekly drop cadence is the counterpunch.
Set up the hero, tiers, treatments, and rewards once at sign-up. White-glove setup is an option if you'd rather not. After that, the app updates whenever you change something — no rebuild. No agency, no retainer, no developer on speed dial: swap a reward over lunch and it's live in every patient's pocket before your next appointment.
Solo tier was designed for one-injector clinics: single location, up to 500 members, one flash drop a week, 500 texts a month, Stripe or Payroc. Processing fees go to the processor — we never take a percentage of what your program brings in. Founding clinics get $299/mo locked in for life — even after the public price changes.
Magic-link sign-in on the web for patients who refuse to download an app. Native iOS + Android for the ones who will. You get both surfaces at the same price. A solo practice can't afford to lose the low-friction patient — the web app catches them, and the native app is waiting when they're ready.
Designed for the front-desk iPad you already own. Type two letters, tap the result, charge through Stripe or Payroc. Points hit the patient's app before they sign out. No re-keying, no end-of-day reconciliation ritual — checkout is where loyalty either compounds or leaks, and this keeps it automatic when you're the one running the register.
Founding clinics get a direct line to Robbie. If something is broken, it goes to the top of the queue. If something should exist, you can argue for it.
I run a single-injector room at Prosper, so I'm the one who sends the drop. The honest version: Sunday evening, phone on the couch, pick one treatment, cap it at 12 spots, member-only, redemption window set for Tuesday. Send. That's the entire marketing department for the week. Some Sundays I don't feel like doing it — the habit survives because the whole thing takes less time than writing a social post. I can't promise your Tuesdays will behave like mine, but I can promise the cadence is something one person can actually sustain. — Robbie