Robbie Robinson. Clinic owner. Software builder.
I founded Prosper Health & Aesthetics — an aesthetics, hormone, and wellness clinic — and ran into the same wall every operator hits: the loyalty platforms built for our industry were either primitive punch cards or were taking 5–15% of every dollar that walked through the door.
On a $900K year, that revenue share is the cost of a full-time coordinator. I'd rather hire the coordinator. So I built the platform I wished I could buy — flat-fee, mobile-first, on every surface a patient touches — and ran it inside my own clinic for months before letting anyone else on it.
Loyalty Flow exists because I needed it. The founding clinics program exists because I want a small group of operators in the room while we decide what ships next.
“If a feature doesn't help us retain a patient or close a Tuesday gap, it doesn't ship. We test on our own patients first.”
Four rules we won't break.
Every screen runs at Prosper Health & Aesthetics — our own patients, our own front desk, our own P&L. If a feature doesn't help us retain a patient or close a Tuesday gap, it doesn't ship.
Loyalty Flow charges a flat monthly fee. We don't take a percentage of treatment sales, memberships, drops, or gift cards. The more you grow, the more you keep.
Members, ledgers, transactions, treatment history — exportable in standard formats from day one. No vendor lock-in, no painful migrations if you ever leave.
iOS, Android, web, and in-clinic POS — designed as one system, not bolted together. Loyalty doesn't happen on one screen. We built for every one your patient touches.
What's shipped. What's next. In daylight.
We publish the roadmap because operators deserve to know what they're signing up for — and what they're not.