What we've learned from running a real med spa.
Field notes from Prosper Health & Aesthetics, essays on loyalty and pricing, and the math behind the model. Written by an operator, for operators. Not by a content team.
We brought Loyalty Flow live in a second clinic — our Indianapolis location. Not a customer win; my own second practice, and the truest test the software has had yet.
Your accounting software doesn't take a percentage of your revenue. Neither does your scheduler, your email, or your payroll. So why does your loyalty platform?
A revenue share isn't a pricing model. It's a tax that grows as you do. Here's the math, the assumptions, and why I built the flat-fee alternative.
Saturdays don't need a loyalty program. Tuesdays do. A look at what an empty mid-week schedule actually costs, and how a re-engagement channel that lives on the patient's phone can close it.
Loyalty doesn't happen on one screen. It happens on the phone, the laptop, the iPad at the front desk, and the POS at checkout. Platforms that cover only one of those surfaces are charging you for a quarter of the system.
A recurring series. What's on the bench, what shipped this week, what surprised me, and what we're throwing out. From the actual clinic floor.
Most loyalty platforms will tell you your data is yours. Most loyalty platforms also make it nearly impossible to leave. Here's the specific format question every operator should ask before signing.