WORKFLOW · MEDICAL AESTHETICS
Patient rewards and tiers for medspas
Configure points, progress, tier benefits, rewards, and redemption without losing control of clinic economics.
THE OUTCOME
Give patients visible progress while keeping reward cost and eligibility deliberate.
WORKFLOW
From clinic setup to measurable patient action
- 01
Model
Define earn rules and reward costs against actual margin.
- 02
Publish
Show current points, tier, available rewards, and progress.
- 03
Redeem
Use an authorized clinic workflow and append-only points history.
- 04
Review
Measure liability, redemption, and repeat behavior by cohort.
PRODUCT
What the workflow can use
- Append-only points ledger
- Configurable tiers
- Reward availability
- Audited redemption
- Activity history
- Admin reporting
MEASUREMENT
Measure the behavior, not the software activity
Choose a baseline and reporting window before launch. Useful measures for this workflow include:
- Points issued
- Outstanding liability
- Redemption rate
- Tier movement
- Post-redemption return
These are recommended measures, not claimed outcomes. Loyalty Flow does not invent retention or revenue lifts.
BUYER QUESTIONS
Questions worth answering before a demo
Can staff edit a balance directly?
Balance changes are recorded through ledger activity rather than silently overwriting the patient's total.
Should every service earn the same rate?
Usually not. Clinics should model margin, strategic priority, and regulatory constraints before assigning earn rules.