WORKFLOW · MEDICAL AESTHETICS
Patient retention campaigns for medspas
Coordinate offers, email, SMS, and push around a measurable patient-retention objective.
THE OUTCOME
Build campaigns around the next patient action, not just the next blast.
WORKFLOW
From clinic setup to measurable patient action
- 01
Segment
Define the patient condition or opportunity the campaign addresses.
- 02
Offer
Connect the message to a concrete benefit or next action.
- 03
Send
Use appropriate consent-aware email, SMS, or push channels.
- 04
Measure
Track engagement through reservation, purchase, redemption, or return.
PRODUCT
What the workflow can use
- Campaign builder
- Email, SMS, and push plumbing
- Offer linkage
- Scheduling
- Clinic sender routing
- Reporting foundation
MEASUREMENT
Measure the behavior, not the software activity
Choose a baseline and reporting window before launch. Useful measures for this workflow include:
- Delivery
- Engagement
- Purchases
- Redemptions
- Days to next visit
These are recommended measures, not claimed outcomes. Loyalty Flow does not invent retention or revenue lifts.
BUYER QUESTIONS
Questions worth answering before a demo
Which channel should a clinic use?
Use push for activated app patients, SMS when consent and urgency justify it, and email for more detailed education. The best campaign may use more than one without sending the same message blindly.
Does Loyalty Flow replace a CRM?
It provides loyalty and campaign workflows, but clinics should compare their complete CRM requirements before replacing an existing system.