WORKFLOW · MEDICAL AESTHETICS
Multi-location medspa loyalty programs
Operate one membership and points relationship across locations with scoped staff access and location-aware offers.
THE OUTCOME
Give the patient one relationship while preserving operational control by location.
WORKFLOW
From clinic setup to measurable patient action
- 01
Scope
Define organization, locations, staff roles, and location availability.
- 02
Publish
Show one patient account with clear location-aware catalog and offers.
- 03
Operate
Let authorized staff move through location-specific workflows.
- 04
Report
Review organization-wide and location-level activity.
PRODUCT
What the workflow can use
- Organization-scoped data
- Locations
- Role-based access
- Location targeting
- Shared patient account
- Multi-location reporting
MEASUREMENT
Measure the behavior, not the software activity
Choose a baseline and reporting window before launch. Useful measures for this workflow include:
- Activation by location
- Cross-location use
- Offer performance
- Membership revenue
- Staff adoption
These are recommended measures, not claimed outcomes. Loyalty Flow does not invent retention or revenue lifts.
BUYER QUESTIONS
Questions worth answering before a demo
Can benefits differ by location?
Location-aware offers and availability are supported, while per-location storefront overrides remain an active polish area and should be scoped during onboarding.
Do patients need separate accounts?
The intended model is one patient relationship within the clinic organization, not a separate loyalty identity for every location.