WORKFLOW · MEDICAL AESTHETICS
Medspa POS loyalty at the point of care
Find members, redeem vouchers, apply points, sell packages, and keep loyalty activity connected to the order.
THE OUTCOME
Bring loyalty into checkout without making the front desk reconcile a second system by hand.
WORKFLOW
From clinic setup to measurable patient action
- 01
Identify
Scan or search for the correct patient and clinic membership.
- 02
Review
Inspect points, vouchers, packages, and eligible wallet value.
- 03
Checkout
Build the sale and use the configured payment and redemption path.
- 04
Reconcile
Record order, payment, points, vouchers, refunds, and reversals coherently.
PRODUCT
What the workflow can use
- QR and search
- Member profile
- Voucher redemption
- Points spend and earn
- Stripe Terminal
- Refund workflow
MEASUREMENT
Measure the behavior, not the software activity
Choose a baseline and reporting window before launch. Useful measures for this workflow include:
- Checkout time
- Voucher use
- Points applied
- Package attach rate
- Refund reconciliation
These are recommended measures, not claimed outcomes. Loyalty Flow does not invent retention or revenue lifts.
BUYER QUESTIONS
Questions worth answering before a demo
Does Loyalty Flow POS replace every clinic POS?
Not automatically. Evaluate required terminals, processors, taxes, receipts, inventory, and scheduler integration before changing the clinic's checkout authority.
Can staff simulate checkout for testing?
The product includes a simulated Terminal fallback for controlled testing when Stripe is stubbed.