WORKFLOW · MEDICAL AESTHETICS
Medspa loyalty reporting and patient analytics
Measure activation, points, redemptions, membership performance, commerce, and patient behavior without inventing ROI.
THE OUTCOME
Separate activity metrics from actual retention and revenue outcomes.
WORKFLOW
From clinic setup to measurable patient action
- 01
Define
Choose baseline, cohort, time window, and the outcome before launch.
- 02
Collect
Record loyalty, commerce, referral, campaign, and attribution events.
- 03
Compare
Review activated vs eligible patients and behavior before vs after.
- 04
Decide
Change the program based on margin, repeat behavior, and patient experience.
PRODUCT
What the workflow can use
- Standard dashboards
- CSV exports
- Cohort analytics
- Attribution events
- Points ledger
- Order reporting
MEASUREMENT
Measure the behavior, not the software activity
Choose a baseline and reporting window before launch. Useful measures for this workflow include:
- Activation
- Repeat interval
- Membership churn
- Reward liability
- Campaign conversion
These are recommended measures, not claimed outcomes. Loyalty Flow does not invent retention or revenue lifts.
BUYER QUESTIONS
Questions worth answering before a demo
Can Loyalty Flow guarantee a retention lift?
No responsible platform can guarantee a clinic-specific outcome. Loyalty Flow provides workflows and measurement; results depend on program design, adoption, operations, pricing, and patient mix.
What baseline should a clinic capture?
At minimum: eligible patients, activated patients, repeat interval, membership count and churn, gift-card sales, referral volume, and revenue from the workflows being changed.