WORKFLOW · MEDICAL AESTHETICS
A branded medspa mobile app patients keep
Put memberships, rewards, offers, shopping, referrals, gift cards, and check-in under the clinic brand.
THE OUTCOME
Own a durable patient channel on the home screen without making mobile the only way in.
WORKFLOW
From clinic setup to measurable patient action
- 01
Brand
Configure clinic identity, catalog, memberships, rewards, and storefront content.
- 02
Launch
Use in-clinic QR, staff scripts, email, and patient imports to drive activation.
- 03
Return
Bring patients back with wallet value, timely offers, referrals, and push.
- 04
Support
Keep browser access available for patients who do not want another app.
PRODUCT
What the workflow can use
- iOS and Android
- Clinic branding
- Push notifications
- Wallet and QR
- Shop and offers
- Web parity
MEASUREMENT
Measure the behavior, not the software activity
Choose a baseline and reporting window before launch. Useful measures for this workflow include:
- App activation
- Push opt-in
- Monthly active patients
- Offer conversion
- Web-to-app mix
These are recommended measures, not claimed outcomes. Loyalty Flow does not invent retention or revenue lifts.
BUYER QUESTIONS
Questions worth answering before a demo
Will older patients have to download the app?
No. Loyalty Flow includes a patient browser experience using the same account and loyalty data.
Is the app listed under the clinic's name?
Branding and deployment options depend on the clinic plan and onboarding scope; confirm the final store presentation during implementation.