FOUNDING CLINIC · DISCLOSED RELATIONSHIP
Building Loyalty Flow inside Prosper Health & Aesthetics
A transparent implementation record from the Sioux City clinic owned by Loyalty Flow founder Robbie Robinson, DNP, ARNP.
Published July 29, 2026 · Product verification is not the same as measured retention impact
DISCLOSURE
Why this is useful—and where bias can enter
Prosper Health & Aesthetics is the founding and anchor clinic. Robbie Robinson owns the clinic and founded Loyalty Flow. That gives the product team direct access to real workflows, but it also means this is not an independent customer endorsement.
The case study therefore separates verified implementation facts from business outcomes. It does not turn a successful test transaction into a retention claim.
VERIFIED IMPLEMENTATION
What is operating in the clinic
- Prosper Health operates as the anchor production clinic in Loyalty Flow.
- The clinic catalog includes treatments, packages, products, and paid membership structures.
- Patient web and mobile commerce paths have completed controlled production purchases.
- Package purchases can mint wallet vouchers; redemption, refund, and reversal paths have been exercised.
- Clinic staff have Admin, POS, QR, patient lookup, and staff-mobile workflow surfaces.
- The clinic can operate Stripe patient commerce and clinic-scoped communication routing.
MEASUREMENT PLAN
The baseline required before publishing ROI
The clinic will capture a defined baseline and measurement window for:
- Eligible patients
- Activated patient accounts
- Membership count and recurring revenue
- Monthly membership churn
- Repeat purchase interval
- Gift-card sales and redemption
- Referral-qualified patients
- Offer views, purchases, and redemptions
- App and web monthly active patients
CURRENT CONCLUSION
Product workflows are live; outcome attribution is still developing
Loyalty Flow can demonstrate the operational loop: patient enrollment, loyalty balance, memberships, offers, commerce, vouchers, clinic checkout, and reversals. That is evidence of implemented capability.
It is not yet evidence that Loyalty Flow increased retention by a particular percentage, shortened a repeat interval, or produced incremental revenue. Those claims will be added only after a clean baseline, measurement window, and documented method exist.